Refund policy

This policy covers returns, exchanges and refunds for purchases from cocodoll ("COCODOLLLAB"). It follows the Korean Act on Consumer Protection in Electronic Commerce.

1. Orders delivered in Korea: change of mind

  • You may request a return within 7 days of receiving your order.
  • For a change-of-mind return, you pay the shipping both ways.
  • To start a return, use My account › Inquiries on the site, or email labcocodoll@gmail.com with your order number.

2. When we cannot accept a return

  • The item was lost or damaged while in your care (opening the packaging to check the contents does not count).
  • Use has clearly reduced the item's value: washing, restyling hair, losing an outfit or accessory, repainting and the like.
  • So much time has passed that the item can no longer be resold.
  • The item was made to your order, and we told you before making it that it could not be returned and you agreed.

3. Items that arrive damaged or not as described

  • If an item differs from its listing or from what was agreed, you may return it within 3 months of receiving it and within 30 days of discovering the difference.
  • In that case we pay the return shipping.
  • If you suspect damage in transit, send us photos of the packaging and the item and we will look at it quickly.

4. A note on vintage items

Vintage dolls can show their age. Every listing carries a condition grade and condition notes, and visible flaws are shown in photos and described. Wear, discolouration and small flaws that were disclosed on the product page are not defects.

5. Refunds

  • We refund your original payment method within 3 business days of receiving and checking the returned item.
  • Your card issuer or payment service may take longer to show the refund.

6. Exchanges

Most of our items exist only once, so we usually cannot exchange like for like. If you would like something else, please return the item and place a new order.

7. Orders delivered outside Korea

  • International orders are final sale: we cannot accept returns or give refunds for a change of mind.
  • If an item arrives damaged or is not as described, tell us within 7 days of delivery with photos. Once confirmed, we will resolve it with a full or partial refund.
  • Import duties and taxes charged by the destination country are your responsibility and are not refundable. If a parcel is refused or returned by customs, we refund the order less shipping both ways and any charges incurred.

8. Contact

cocodoll · Representative: 배지수 · labcocodoll@gmail.com